Right Next Time – Really!?

The key to success is quality which means ‘Right First Time’.

Nothing wrong with continuous improvement but serial failure is not acceptable.

Total quality management (TQM) is an approach to success through customer satisfaction that can be summarised as a management system for a customer-focused organisation, that involves all employees in continual improvement.

Do it right the first time (DRIFT) is a management accounting theory related to production management & just-in-time (JIT); whereby a manufacturer only receives goods as needed, cutting inventory costs.

We expect zero defects in things or services we buy. Buy a new TV & the pixels start burning out, & you demand satisfaction. When  the car goes in for a service, you expect the mechanic to install parts as prescribed. No defect is acceptable when it affects you personally.

So why is it so easy to accept that “shit happens” when producing a product or providing a service.

Zero defects is a great way to resolve the discord between what we expect for ourselves but can accept for others.

AGILE is great if it means continuous improvement,  not so much if it means continuous rectification.  Trouble is, if the supplier has to get it right first time, then how’s he going to justify continuing to milk the cow?

[ERP is a system or systems (people, processes & technology) to facilitate & support JIT & getting things right first time.]

Cheers John

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UK; 51st State of the Union?

There is much being said about Donald Trump separating his Presidential, business & private affairs but little comment on, what appears to be, his new business; expanding US interests and establishing a dynasty.

He could run two terms, under current legislation, legislation which could, of course, be changed.

He has sons and heirs.

He has both Houses of the Legislature & the Judiciary behind him.

He requires few backers and claimed for a long time to be self-funding, a claim he conveniently swept aside after three months of making it a key feature of his campaign.

Seemingly he is prepared to operate with or without democratic approval using Executive Orders.

These aspirations have not been seen in a peaceful ‘coup’ for years – perhaps ever.

If Trump’s new business was expansion into quasi monarchy, would that be a good or a bad thing; today the USA, tomorrow……..

By blurring the lines between his businesses, including the new family firm #POTUS is he laying a course in history which could run inexorably nto the future; the House of Trump?

I didn’t see Theresa May as a pussy cat but could not believe my eyes when I saw her holding daddy’s hand!!

She might not have gotten off the plane with a piece of paper, but where was her dignity?’.

She says she doesn’t agree with his imigration  ban but defends his right to do it.

Of course Brexit is going to be, as Trump said, whilst holding her hand, a “wonderful thing”, and the UK’s divorce from the EU, a “blessing to the world”. He also said, “I think it will go down as a fantastic thing for the United Kingdom”.  Little wonder he gets on so well with Pinocchio.

As Aircraft Carrier One, the UK, drifts further west, into the Atlantic, and away from the care and protection of Europe, and Trump appoints Pinocchio Farage as his Ambassador and Comercial Governor General, of the UK, to oversee the operation of the USA/UK trade deal, and the UK’s transition from 28th Member of the EU, to 51st State of the Union.. …
You couldn’t make it up!

The Best Birthday Present Ever!

The Best Birthday Present Ever!

Today is my birthday, again, and many people have been kind enough to acknowledge that and send their good wishes; for which I am eternally grateful.

However, it got me thinking:

As we grow older (& wiser?), despite the fact that we’re probably more loyal, more reliable,  more knowledgeable,  more trustworthy, more willing, and less maintenance than some, it strangely becomes harder to attract work,  clients or employers. Well it shouldn’t:

        As the population ages with a larger and larger proportion being retired and entitled to state benefits; the pension they have paid for and perhaps more frequent support from the health services and local authorities, the burden on society & it’s younger members, industry and commerce, through the steadily increasing imposition of taxation to pay for the old folk’s care, will grow and grow, the result of which will be to drive those businesses and people away, to new lands, ever increasing the burden on those that remain.

Employ the old, they’re great value and the key to prosperity for all.

Many thanks for your kind wishes, and a Happy New Year to you & yours……..

🙂