As we get older, news of someone’s passing becomes a more and more frequent visitor.
Take comfort in the beautiful words of Henry Scott-Holland.
Henry was a Christian, however, his words are no less powerful for that, whoever your God may be, or not…
Death is nothing at all.
I have only slipped away to the next room.
I am I and you are you.
Whatever we were to each other,
That, we still are.
Call me by my old familiar name.
Speak to me in the easy way which you always used.
Put no difference into your tone.
Wear no forced air of solemnity or sorrow.
Laugh as we always laughed at the little jokes we enjoyed together.
Play, smile, think of me. Pray for me.
Let my name be ever the household word that it always was.
Let it be spoken without effect.
Without the trace of a shadow on it.
Life means all that it ever meant.
It is the same that it ever was.
There is absolute unbroken continuity.
Why should I be out of mind because I am out of sight?
I am but waiting for you.
For an interval.
Somewhere. Very near.
Just around the corner.
All is well.
Nothing is past; nothing is lost. One brief moment and all will be as it was before only better, infinitely happier and forever we will all be one together with Christ.
The key to success is quality which means ‘Right First Time’.
Nothing wrong with continuous improvement but serial failure is not acceptable.
Total quality management (TQM) is an approach to success through customer satisfaction that can be summarised as a management system for a customer-focused organisation, that involves all employees in continual improvement.
Do it right the first time (DRIFT) is a management accounting theory related to production management & just-in-time (JIT); whereby a manufacturer only receives goods as needed, cutting inventory costs.
We expect zero defects in things or services we buy. Buy a new TV & the pixels start burning out, & you demand satisfaction. When the car goes in for a service, you expect the mechanic to install parts as prescribed. No defect is acceptable when it affects you personally.
So why is it so easy to accept that “shit happens” when producing a product or providing a service.
Zero defects is a great way to resolve the discord between what we expect for ourselves but can accept for others.
AGILE is great if it means continuous improvement, not so much if it means continuous rectification. Trouble is, if the supplier has to get it right first time, then how’s he going to justify continuing to milk the cow?
[ERP is a system or systems (people, processes & technology) to facilitate & support JIT & getting things right first time.]